Frequently Asked Questions
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About us & policies
Yes, Liquor Legends has an app available to download from the App Store and Google Play.
The app makes it easier to access your Liquor Legends Rewards membership wherever you are, with your digital membership card available directly from your phone for use in participating stores. You can also add your membership card to your digital wallet for even greater convenience.
Through the app, you can access your Rewards offers, points and membership details, helping you keep all your Liquor Legends benefits conveniently in your pocket.
The app makes it easier to access your Liquor Legends Rewards membership wherever you are, with your digital membership card available directly from your phone for use in participating stores. You can also add your membership card to your digital wallet for even greater convenience.
Through the app, you can access your Rewards offers, points and membership details, helping you keep all your Liquor Legends benefits conveniently in your pocket.
Liquor Legends is one of Australia's largest independently owned liquor retail groups, with more than 350 outlets across multiple states and territories. Proudly independent and Australian-owned, the group has been operating in the liquor industry for more than 30 years.
Liquor Legends is the group's flagship retail brand, with Urban Cellars and Clubs Link playing an equally important role. Together, the group operates a diverse network of drive-through liquor stores, bottle shops and on-premise venues.
Recognised as best in class by the Advantage Liquor Report, Liquor Legends serves tens of thousands of customers each week. Our focus is on delivering convenience, competitive prices and great service, while supporting independently owned retailers and local communities.
Our Liquor Legends Rewards program is designed to provide additional value to our members, offering points, exclusive offers and rewards for shopping with participating Liquor Legends stores.
Liquor Legends is also committed to the responsible sale and consumption of alcohol and supports initiatives that promote safer drinking practices and help reduce alcohol-related harm. We work closely with industry organisations, including Retail Drinks Australia, to support responsible retailing and positive outcomes across the Australian liquor industry.
Liquor Legends is the group's flagship retail brand, with Urban Cellars and Clubs Link playing an equally important role. Together, the group operates a diverse network of drive-through liquor stores, bottle shops and on-premise venues.
Recognised as best in class by the Advantage Liquor Report, Liquor Legends serves tens of thousands of customers each week. Our focus is on delivering convenience, competitive prices and great service, while supporting independently owned retailers and local communities.
Our Liquor Legends Rewards program is designed to provide additional value to our members, offering points, exclusive offers and rewards for shopping with participating Liquor Legends stores.
Liquor Legends is also committed to the responsible sale and consumption of alcohol and supports initiatives that promote safer drinking practices and help reduce alcohol-related harm. We work closely with industry organisations, including Retail Drinks Australia, to support responsible retailing and positive outcomes across the Australian liquor industry.
Looking to join us? How exciting!
If you're interested in joining the group, please visit Join the Group for more information and to submit an enquiry. We'll be in contact with you soon to discuss further!
If you're interested in joining the group, please visit Join the Group for more information and to submit an enquiry. We'll be in contact with you soon to discuss further!
For more information please visit our Privacy Policy
Delivery, order tracking & pick up
Orders delivered through DoorDash, Uber or Express Delivery may be returned to the store where delivery cannot be completed. This can occur where the driver is unable to locate the delivery address, cannot safely or reasonably complete the delivery, or is unable to contact or locate the customer. Drivers must also comply with state and territory liquor laws and the order may be returned to store where the driver was unale to satisfy liquor delivery requirements.
In line with our policy, and subject to your rights under the Australian Consumer Law:
- Where the store or delivery provider is at fault, such as an error or failure in the delivery process that was outside the customer's control, a refund or other appropriate remedy may be issued.
- Where the delivery cannot be completed due to circumstances caused by the customer, such as providing an incorrect or unclear address, insufficient delivery instructions, being unavailable to receive the order, or failing to respond when required by the delivery provider, the customer may be responsible for collecting the returned order from the store. In these circumstances, a refund may not be issued, as the failure to complete the delivery was not caused by the store.
Any refund request will be assessed based on the circumstances of the individual order and in accordance with our policy and applicable consumer law.
In line with our policy, and subject to your rights under the Australian Consumer Law:
- Where the store or delivery provider is at fault, such as an error or failure in the delivery process that was outside the customer's control, a refund or other appropriate remedy may be issued.
- Where the delivery cannot be completed due to circumstances caused by the customer, such as providing an incorrect or unclear address, insufficient delivery instructions, being unavailable to receive the order, or failing to respond when required by the delivery provider, the customer may be responsible for collecting the returned order from the store. In these circumstances, a refund may not be issued, as the failure to complete the delivery was not caused by the store.
Any refund request will be assessed based on the circumstances of the individual order and in accordance with our policy and applicable consumer law.
If you've placed a Click & Collect order, you'll receive an email as soon as it's ready to pickup. On behalf of our stores, we ask that you wait until receiving this confirmation to visit the store. If you haven't received your email within 2 hours of ordering, contact the store directly.
All our stores are independently owned and may not offer all of the advertised delivery options. The Store Directory is the best place to find out what's available at your store.
If you've placed a Click & Collect order, you'll receive an email as soon as it's ready to pickup. On behalf of our stores, we ask that you wait until receiving this confirmation to visit the store. If you haven't received your email within 2 hours of ordering, contact the store directly.
If you've placed an order for same day delivery, and you haven't received an email of the expected delivery time frame within two hours, contact the store directly. Delivery service providers are chosen at the discretion of the store, and the one that will be used for your order will be disclosed at checkout.
If you've placed an order for delivery via Australia Post, you can check your tracking number for an expected delivery time frame. If you live in a rural area, your delivery might take longer than expected. If you have not received a confirmation that your order has been dispatched within 3 business days, contact the store directly.
Any exclusive, limited release, or pre-order products sold online may require additional processing time. We'll endeavor to keep you updated on the expected delivery date, which can vary and is supplier-dependent.
If you've placed a Click & Collect order, you'll receive an email as soon as it's ready to pickup. On behalf of our stores, we ask that you wait until receiving this confirmation to visit the store. If you haven't received your email within 2 hours of ordering, contact the store directly.
If you've placed an order for same day delivery, and you haven't received an email of the expected delivery time frame within two hours, contact the store directly. Delivery service providers are chosen at the discretion of the store, and the one that will be used for your order will be disclosed at checkout.
If you've placed an order for delivery via Australia Post, you can check your tracking number for an expected delivery time frame. If you live in a rural area, your delivery might take longer than expected. If you have not received a confirmation that your order has been dispatched within 3 business days, contact the store directly.
Any exclusive, limited release, or pre-order products sold online may require additional processing time. We'll endeavor to keep you updated on the expected delivery date, which can vary and is supplier-dependent.
All successful orders will generate a confirmation email. If you haven't received one:
1. Check that your payment was successful by reviewing your bank statement
2. Check that you can see your order in the My Orders page under your account
3. Look in your spam or junk email folders
4. Make sure the email address used at checkout was correct
If you still can’t locate it, contact the store to follow up the order.
1. Check that your payment was successful by reviewing your bank statement
2. Check that you can see your order in the My Orders page under your account
3. Look in your spam or junk email folders
4. Make sure the email address used at checkout was correct
If you still can’t locate it, contact the store to follow up the order.
Every now and then, there'll be an exciting opportunity to order an exclusive, limited release, or pre-order product. In ordering these items, you agree that they aren't subject to standard delivery times, and may require additional processing time. We'll endeavor to keep you updated on the expected delivery date, which can vary and is supplier-dependent.
When collecting your order, you must show valid photo ID, and the credit card with which the order was placed. If the provided identification is not satisfactory, your order may be delayed until satisfactory identification is supplied, and your order may be rejected on these grounds. If you don't collect your order within 3 business days (from the processed date), the store reserves the right to cancel the order and place the products back on shelf.
If you're not present at the time of delivery, the courier company will either drop the products off at your local post office, an alternative parcel pickup point, or return the items to the selected store - the courier company will notify you. In some cases, you can provide specific delivery instructions, including authorisation for another person over the age of 18 to accept the delivery, provided they present appropriate identification, or to leave the delivery in a safe place.
Refer to indiviual state Liquor Licensing laws to understand the limitations of each state. Some states may limit a) delivery between certain times, b) unattended deliveries, and/or c) receiving of deliveries to a nominated person.
Please note that where the customer has failed to provide accurate delivery information or is unable to be reached during a same-day delivery, the delivery may be returned to store and it is the customers responsibility to collect or arrange for redelivery. Refunds will not be issued for failure to deliver where the store or third party delivery partner was not at fault.
Refer to indiviual state Liquor Licensing laws to understand the limitations of each state. Some states may limit a) delivery between certain times, b) unattended deliveries, and/or c) receiving of deliveries to a nominated person.
Please note that where the customer has failed to provide accurate delivery information or is unable to be reached during a same-day delivery, the delivery may be returned to store and it is the customers responsibility to collect or arrange for redelivery. Refunds will not be issued for failure to deliver where the store or third party delivery partner was not at fault.
When placing a Click & Collect order, only the person who placed the order can collect it. When collecting your order, you must show valid photo ID, and the credit card with which the order was placed. If the provided identification is not satisfactory, your order may be delayed until satisfactory identification is supplied, and your order may be rejected on these grounds. If you don't collect your order within 3 business days (from the processed date), the store reserves the right to cancel the order and place the products back on shelf.
When placing a delivery order, by law, an adult over the age of 18 years must be present to accept the delivery and will be required to present appropriate identification. If you're not present at the time of delivery, the courier company will either drop the products off at your local post office, an alternative parcel pickup point, or return the items to the selected store - the courier company will notify you. In some cases, you can provide specific delivery instructions, including authorisation for another person over the age of 18 to accept the delivery, provided they present appropriate identification, or to leave the delivery in a safe place.
Refer to indiviual state Liquor Licensing laws to understand the limitations of each state. Some states may limit a) delivery between certain times, b) unattended deliveries, and/or c) receiving of deliveries to a nominated person.
When placing a delivery order, by law, an adult over the age of 18 years must be present to accept the delivery and will be required to present appropriate identification. If you're not present at the time of delivery, the courier company will either drop the products off at your local post office, an alternative parcel pickup point, or return the items to the selected store - the courier company will notify you. In some cases, you can provide specific delivery instructions, including authorisation for another person over the age of 18 to accept the delivery, provided they present appropriate identification, or to leave the delivery in a safe place.
Refer to indiviual state Liquor Licensing laws to understand the limitations of each state. Some states may limit a) delivery between certain times, b) unattended deliveries, and/or c) receiving of deliveries to a nominated person.
Orders made through the app or website can usually be delivered Australia-wide through Australia Post, though it's important to remember that all our stores are independently owned, and may not offer all of the advertised delivery options.
Some stores may also offer same day delivery for customers within close proximity of the store. At the store's discretion, DoorDash, Uber and/or other delivery service providers may be used.
The Store Directory (in the app, or at liquorlegends.com.au/stores) is the best place to find out what's available at your store.
Some stores may also offer same day delivery for customers within close proximity of the store. At the store's discretion, DoorDash, Uber and/or other delivery service providers may be used.
The Store Directory (in the app, or at liquorlegends.com.au/stores) is the best place to find out what's available at your store.
Yes. Delivery fees apply at checkout, and are calculated based on your distance from the store and the total weight of your order. Additional limits or surcharges may apply depending on location and order size, too. In some circumstance, where weight or size is exceeded, delivery may be refused or products may be delivered seperately, which incur further surcharges.
Membership & Account
You can change your preferences via Account > Communication Preferences.
Yes, your points will expire 2 years from when they were earned. Make sure you use them before it's too late!
It's important to remember that all our stores are individually owned, and your points are tied to the store where you make your purchases. In the unforeseeable circumstance that the store closes indefintely or is bought out by a new owner, or your account is deemed inactive for a significant period of time, your membership card may be cancelled and your points may no longer be able to be redeemed.
It's important to remember that all our stores are individually owned, and your points are tied to the store where you make your purchases. In the unforeseeable circumstance that the store closes indefintely or is bought out by a new owner, or your account is deemed inactive for a significant period of time, your membership card may be cancelled and your points may no longer be able to be redeemed.
To redeem your points online or through the app you will need to:
1. Be logged into your online account
2. Check that your Rewards card is linked to your online account. If your card is not linked to your account, you can do this by navigating to My Account > Rewards Cards > Link Card and entering your card number and date of birth
3. Add products to your cart and proceed to the checkout
4. Under Payment Options on the Payment page, there is a slider than can be dragged to select the number of points that you would like to redeem
To redeem your points in store:
1. Head to the register to checkout
2. Present your physical or digital Rewards card to staff
3. Notify them that you would like to redeem your points balance
Note that:
- Any points that you use in a sale will be deducted from your account as soon as the sale is finalised
- Any outstanding charges will need to be paid using another payment method
- At least $1 worth of Rewards points is required to be able to redeem them online
- Our stores are individually owned and you may have more than one Rewards card. Points earned at a particular store can only be redeemed at that same store. There are cases where your points at one store can be used at a few, but this is not usually the case. To find out where you Rewards cards can be used, you can check on the app or website.
1. Be logged into your online account
2. Check that your Rewards card is linked to your online account. If your card is not linked to your account, you can do this by navigating to My Account > Rewards Cards > Link Card and entering your card number and date of birth
3. Add products to your cart and proceed to the checkout
4. Under Payment Options on the Payment page, there is a slider than can be dragged to select the number of points that you would like to redeem
To redeem your points in store:
1. Head to the register to checkout
2. Present your physical or digital Rewards card to staff
3. Notify them that you would like to redeem your points balance
Note that:
- Any points that you use in a sale will be deducted from your account as soon as the sale is finalised
- Any outstanding charges will need to be paid using another payment method
- At least $1 worth of Rewards points is required to be able to redeem them online
- Our stores are individually owned and you may have more than one Rewards card. Points earned at a particular store can only be redeemed at that same store. There are cases where your points at one store can be used at a few, but this is not usually the case. To find out where you Rewards cards can be used, you can check on the app or website.
You earn points for every dollar you spend, when shopping both online, through the app or in store. These points are credited instantly to your Rewards card. If you're a new online shopper, your points may take up to 30 minutes to display on your Rewards card. Your points will expire 2 years from when they were earned.
Note that our stores are individually owned, and points earned at a particular store can usually only be redeemed at that same store. In most cases, every dollar spent is a point earned (e.g. 100 points is 1 Rewards dollar), but some stores may operate under a different rate. Contact the store directly for an accurate, certain answer.
Note that our stores are individually owned, and points earned at a particular store can usually only be redeemed at that same store. In most cases, every dollar spent is a point earned (e.g. 100 points is 1 Rewards dollar), but some stores may operate under a different rate. Contact the store directly for an accurate, certain answer.
We're sorry you're having difficulties logging in to your account.
Please check:
1. That you have an existing account. You will receive an error message if the account does not exist. If this is your first time shopping online, you will need to create an account and link your Rewards card(s).
2. That you're using the correct email or phone number
3. Your junk or spam folder in case your one-time password (OTP) has landed there
If you have checked the above and are still having difficulties logging in, please contact our support team via email at support@liquidsolutions.com.au.
Please check:
1. That you have an existing account. You will receive an error message if the account does not exist. If this is your first time shopping online, you will need to create an account and link your Rewards card(s).
2. That you're using the correct email or phone number
3. Your junk or spam folder in case your one-time password (OTP) has landed there
If you have checked the above and are still having difficulties logging in, please contact our support team via email at support@liquidsolutions.com.au.
You're in luck! You no longer need a password to log in to your online account. Just enter your email or phone number, wait for the one-time password (OTP) to come through, and put it in!
If you are having issues receiving your OTP, please contact our support team via email at support@liquorlegends.com.au.
If you are having issues receiving your OTP, please contact our support team via email at support@liquorlegends.com.au.
You can cancel your account through the My Account page.
There are a couple of reasons you might not be able to use your points to pay:
1. Are you ordering from the correct store? It's important to remember that all our stores are independently owned, and your points are tied to the store where you make your purchases, or a valid linked store. To find out where you can redeem your points, please visit the app or website, and navigate to your cards.
2. If you're ordering via our app or website, you will need to have at least $1 worth of Rewards points to be able to redeem.
If you've checked both of the above and are still have difficulties, please contact our support team via email at support@liquidsolutions.com.au.
1. Are you ordering from the correct store? It's important to remember that all our stores are independently owned, and your points are tied to the store where you make your purchases, or a valid linked store. To find out where you can redeem your points, please visit the app or website, and navigate to your cards.
2. If you're ordering via our app or website, you will need to have at least $1 worth of Rewards points to be able to redeem.
If you've checked both of the above and are still have difficulties, please contact our support team via email at support@liquidsolutions.com.au.
All our stores are independently owned, and each store has its own Rewards members. Due to this, you'll need a unique card for each store. Some of our venues do share members, which you'll be able to see on the app or website, via the My Cards page, but this is not common.
Points that you earn at one store may not be redeemable at another. If you can't see your Rewards card, you may still need to link it to your online account. You can do this on the app or website, by visiting your account page, going to the My Cards page, and linking a new card. You'll need your membership number and date of birth to link one of your cards.
Points that you earn at one store may not be redeemable at another. If you can't see your Rewards card, you may still need to link it to your online account. You can do this on the app or website, by visiting your account page, going to the My Cards page, and linking a new card. You'll need your membership number and date of birth to link one of your cards.
Yes, Liquor Legends takes reasonable steps to protect your personal information, including payment details, from misuse, loss, or unauthorised access. Your information is stored securely in electronic and/or paper form, and strict confidentiality and security measures are applied. For full details, see our Privacy Policy.
Ordering
Our website uses 3D Secure (3DS) to protect both you and the store from fraudulent payments. In some cases, your credit card issuer will send you a one-time code to authenticate your payment. If you’re not receiving this code, contact your bank or card issuer directly - they can help resolve the issue.
Unfortunately, orders can't be transferred between stores. If you've ordered from the wrong store, contact that store directly to cancel your order, then place a new order at the correct location.
The Store Directory is the best place to get a store's up-to-date details.
The Store Directory is the best place to get a store's up-to-date details.
Unfortunately, you can't change your order once it's been placed. With that being said, you may be able to cancel it by contacting the store directly, and then place a new order with the correct products.
The Store Directory is the best place to get a store's up-to-date details.
The Store Directory is the best place to get a store's up-to-date details.
Unfortunately, delivery orders can't be scheduled for later. Same day delivery orders will usually be delivered within 2 hours of placing your order, unless specified otherwise, and Australia Post orders will often take up to 3 days to dispatch and are then suject to Australia Post logistics and estimated delivery times. However, if you place a Click & Collect order, you can schedule pickup for a later date and time.
If you've placed an order, you'll receive a confirmation email. Depending on the service you have selected, you will also receive follow up emails where you can track the progress of your order.
Examples of these updates may be:
- The store has accepted your order
- Your order has been prepared by the store
- Your order is out for delivery
- Your delivery driver has received your order
- Your order has been delivered
If you have not received a confirmation of your order, please:
1. Check that your payment was successful by reviewing your bank statement
2. Check that you can see your order under your My Orders page
3. Look in your spam or junk email folders
4. Make sure the email address used at checkout was correct
If you’ve completed these steps and still can’t locate your confirmation, please contact the store where you placed your order.
Please note that where DoorDash or Uber are selected as delivery methods, you may also receive direct communication from these providers to ensure a smooth delivery.
Examples of these updates may be:
- The store has accepted your order
- Your order has been prepared by the store
- Your order is out for delivery
- Your delivery driver has received your order
- Your order has been delivered
If you have not received a confirmation of your order, please:
1. Check that your payment was successful by reviewing your bank statement
2. Check that you can see your order under your My Orders page
3. Look in your spam or junk email folders
4. Make sure the email address used at checkout was correct
If you’ve completed these steps and still can’t locate your confirmation, please contact the store where you placed your order.
Please note that where DoorDash or Uber are selected as delivery methods, you may also receive direct communication from these providers to ensure a smooth delivery.
All our stores are independantly owned and stock will vary between locations. If an item is out of stock at your local store, you can:
1. Contact the store to find out if or when they might be receiving stock,
2. Order from the next closest location where stock is available. The product page on our website and in our app displays the closest stores where stock is available!
1. Contact the store to find out if or when they might be receiving stock,
2. Order from the next closest location where stock is available. The product page on our website and in our app displays the closest stores where stock is available!
Yes, in some cases there are limits to how much alcohol you can order. Liquor regulations in all states of Australia allow retailers to set their own limits based on licence conditions or responsible-service requirements for their local area.
If you are planning on buying in bulk, and are concerned about these limits, please contact the store directly.
Please note that regardless of individual store limits, there may also be limits applied to weight and size for orders placed through Australia Post or same day delivery service providers.
Further, stores with limits have the right to refuse any online order, and an order is not considered to be accepted until the products have been exchanged to the customer, as per our Terms and Conditions. If your order has been refused, you will receive a full refund.
If you are planning on buying in bulk, and are concerned about these limits, please contact the store directly.
Please note that regardless of individual store limits, there may also be limits applied to weight and size for orders placed through Australia Post or same day delivery service providers.
Further, stores with limits have the right to refuse any online order, and an order is not considered to be accepted until the products have been exchanged to the customer, as per our Terms and Conditions. If your order has been refused, you will receive a full refund.
Unless otherwise specified, coupon codes can not be combined with any other coupon code. Unless specified otherwise, coupon codes can be stacked on top of Rewards offers and multi-buy promotions.
When placing an order, you can apply a promo or coupon code by:
1. Logging in to our website or app, or creating an account if it's your first time shopping online with us
2. Adding the participating products to your cart
3. Navigating to the checkout
4. Inserting the promo or coupon code into the "Apply coupons or EGiftCards" section on the payment screen, and clicking the Apply button (website) or Add icon (App). This will automatically apply the coupon to your order.
If you are having issues redeeming a promo or coupon code, please check:
1. You have entered the code correctly, including checking for any error with case-sensitivity and spaces.
2. You have not previously redeemed the code (unless stated otherwise, codes can only be used once).
3. The products in your cart are eligible products.
4. You have met the requirements, including any minimum spends outlined in the Terms and Conditions for that code.
5. You are not trying to use the code in conjunction with another code.
If you are still having issues redeeming your promo or coupon code, please contact our support team via email at support@liquidsolutions.com.au.
1. Logging in to our website or app, or creating an account if it's your first time shopping online with us
2. Adding the participating products to your cart
3. Navigating to the checkout
4. Inserting the promo or coupon code into the "Apply coupons or EGiftCards" section on the payment screen, and clicking the Apply button (website) or Add icon (App). This will automatically apply the coupon to your order.
If you are having issues redeeming a promo or coupon code, please check:
1. You have entered the code correctly, including checking for any error with case-sensitivity and spaces.
2. You have not previously redeemed the code (unless stated otherwise, codes can only be used once).
3. The products in your cart are eligible products.
4. You have met the requirements, including any minimum spends outlined in the Terms and Conditions for that code.
5. You are not trying to use the code in conjunction with another code.
If you are still having issues redeeming your promo or coupon code, please contact our support team via email at support@liquidsolutions.com.au.
To redeem your points online you'll need to:
1. Be logged into the app or your online account.
2. Check that your Rewards card is linked to your account. If your card is not linked to your account, you can do this by navigating to My Account > Rewards Cards > Link Card and entering your card number and date of birth
3. Add products to your cart and proceed to the checkout
4. Under Payment Options on the Payment screen, there is a slider than can be dragged to select the number of points that you would like to redeem.
To redeem your points in store:
1. Head to the register to checkout
2. Present your physical or digital Rewards card to staff
3. Notify them that you would like to redeem your points balance
Note that:
- Any points that you use in a sale will be deducted from your account as soon as the sale is finalised
- Any outstanding charges will need to be paid using another payment method
- At least $1 worth of Rewards points is required to be able to redeem them online
- Our stores are individually owned and you may have more than one Rewards card. Points earned at a particular store can only be redeemed at that same store. There are cases where your points at one store can be used at a few, but this is not usually the case. To find out where you Rewards cards can be used, you can check on the app or website.
1. Be logged into the app or your online account.
2. Check that your Rewards card is linked to your account. If your card is not linked to your account, you can do this by navigating to My Account > Rewards Cards > Link Card and entering your card number and date of birth
3. Add products to your cart and proceed to the checkout
4. Under Payment Options on the Payment screen, there is a slider than can be dragged to select the number of points that you would like to redeem.
To redeem your points in store:
1. Head to the register to checkout
2. Present your physical or digital Rewards card to staff
3. Notify them that you would like to redeem your points balance
Note that:
- Any points that you use in a sale will be deducted from your account as soon as the sale is finalised
- Any outstanding charges will need to be paid using another payment method
- At least $1 worth of Rewards points is required to be able to redeem them online
- Our stores are individually owned and you may have more than one Rewards card. Points earned at a particular store can only be redeemed at that same store. There are cases where your points at one store can be used at a few, but this is not usually the case. To find out where you Rewards cards can be used, you can check on the app or website.
When placing an order, you can apply an EGiftCard by following these steps:
1. Log in to your account, or create an account
2. Add your desired products to your cart.
3. Proceed to checkout.
4. On the payment screen, enter the e-gift card number into the "Apply coupons or EGiftCards" section, and clicking the Apply button (website) or Add icon (App). This will automatically apply the value of your eGiftCard
If you are having issues redeeming your e-gift card, please check the following:
1. The code has been entered exactly as provided, including correct case and spacing.
2. The e-gift card has not expired and has a positive balance.
Please note that eGiftCards can only be used online through the website or in the app and are not accepted in stores.
If you are still having issues redeeming your eGiftCard, please contact support via email at support@liquorlegends.com.au.
1. Log in to your account, or create an account
2. Add your desired products to your cart.
3. Proceed to checkout.
4. On the payment screen, enter the e-gift card number into the "Apply coupons or EGiftCards" section, and clicking the Apply button (website) or Add icon (App). This will automatically apply the value of your eGiftCard
If you are having issues redeeming your e-gift card, please check the following:
1. The code has been entered exactly as provided, including correct case and spacing.
2. The e-gift card has not expired and has a positive balance.
Please note that eGiftCards can only be used online through the website or in the app and are not accepted in stores.
If you are still having issues redeeming your eGiftCard, please contact support via email at support@liquorlegends.com.au.
Changing your store on the website:
You can update the store you’re ordering from by selecting the current location shown in the top banner of the website. A drop-down menu will appear, simply choose “Change Store” to update your location.
Changing your store on the app:
You can update the store you’re ordering from by navigating to the "Home" screen then selecting "Change Location" under your Rewards card or the store name in the top banner. You can then search by postcode or suburb and click "Set as my store" to update your location.
Picking up your order:
Your selected store will be confirmed on the Order Details step at checkout. If it’s incorrect, you can go back and update your location using the method above.
You can update the store you’re ordering from by selecting the current location shown in the top banner of the website. A drop-down menu will appear, simply choose “Change Store” to update your location.
Changing your store on the app:
You can update the store you’re ordering from by navigating to the "Home" screen then selecting "Change Location" under your Rewards card or the store name in the top banner. You can then search by postcode or suburb and click "Set as my store" to update your location.
Picking up your order:
Your selected store will be confirmed on the Order Details step at checkout. If it’s incorrect, you can go back and update your location using the method above.
We accept Visa, Mastercard, American Express credit and debit cards, Apple Pay (App only) and Google Pay (App only), Member Point Redemption and Liquor Legends eGiftCards. Our app and website uses 3D Secure (3DS) for authenticating credit card payment. This protects you, and the store, from fraudulent payment.
If you are trying to pay for an order and your payment has declined, please double-check that your card details, billing address, and available funds are correct. You may also wish to try a different payment method. If the issue persists, we recommend contacting your bank for further assistance.
We currently don’t support split payments across multiple methods. The only exception is when using an eGift card, where if your eGift card doesn’t cover the full amount, you can pay the remaining balance with a credit or debit card.
All our stores are independently owned and operated, so prices can vary by store, state, and region. Prices might differ between stores for a multitude of reasons. We work hard to ensure we’re delivering the best possible value to our customers.
Support
You can report a problem or provide feedback on the Contact Us page on the website.
In the App, please submit feedback via My Account > App Feedback or Contact Us
Alternatively, you can contact our support team via email at support@liquorlegends.com.au, if you require further assistance.
In the App, please submit feedback via My Account > App Feedback or Contact Us
Alternatively, you can contact our support team via email at support@liquorlegends.com.au, if you require further assistance.
Our Support Office is available Monday to Friday between 8:30am and 5:00pm AEST. We will always endeavor to respond as soon as possible, but please allow up to 48 business hours for our team to respond.
To get in contact with our support team, you can fill in the contact form on the Contact Us page on the website, via Account > Contact Us in the app, or email support@liquorlegends.com.au.
If your enquiry is related to an order which has already been placed, you can also contact the store directly where you made your order. Contact information for every store is available in the Store Directory on the website or in the app.
To get in contact with our support team, you can fill in the contact form on the Contact Us page on the website, via Account > Contact Us in the app, or email support@liquorlegends.com.au.
If your enquiry is related to an order which has already been placed, you can also contact the store directly where you made your order. Contact information for every store is available in the Store Directory on the website or in the app.
Our Support Office is available Monday to Friday between 8:30am and 5:00pm AEST. We will always endeavor to respond as soon as possible, but please allow up to 48 business hours for our team to respond.
To get in contact with our support team, you can fill in the contact form on the Contact Us page on the website, via Account > Contact Us in the app, or email support@liquorlegends.com.au.
If your enquiry is related to an order which has already been placed, you can also contact the store directly where you made your order. Contact information for every store is available in the Store Directory on the website or in the app.
To get in contact with our support team, you can fill in the contact form on the Contact Us page on the website, via Account > Contact Us in the app, or email support@liquorlegends.com.au.
If your enquiry is related to an order which has already been placed, you can also contact the store directly where you made your order. Contact information for every store is available in the Store Directory on the website or in the app.
Return & refunds
Once initiated, refunds typically take 3 to 10 business days, depending on your bank and original payment method. If you haven’t received your refund after 10 business days, contact the store where you placed your order.
Refunds may appear on your bank statement in one of two ways:
1. As a credit showing the refunded amount, or
2. As a reversal, where the original transaction is removed from your statement instead of a separate credit appearing.
Refunds may appear on your bank statement in one of two ways:
1. As a credit showing the refunded amount, or
2. As a reversal, where the original transaction is removed from your statement instead of a separate credit appearing.
Refunds are managed in accordance with Australian Consumer Law requirements. Where a refund request does not fall under Australian Consumer Law, any refund or return may be considered at the discretion of the store where your order was placed.
Please contact the store directly to discuss your request and confirm the next steps. You can find the store's contact details in the Store Directory on the website or in the app.
Please contact the store directly to discuss your request and confirm the next steps. You can find the store's contact details in the Store Directory on the website or in the app.
If you believe you’ve been overcharged, please contact the store where you placed your order. All stores are independently owned and operated, therefore the store will be able to review your transaction, confirm the charges, and issue a refund if needed. Be sure to have your order number handy so they can help you quickly. If a refund is issued, please allow 3 to 10 business days for this to appear on your bank statement.
To return an item, please contact the store where you purchased it. All our stores are independently owned and operated. Returns are handled at the discretion of each store, and they can provide guidance on eligibility, process, and any applicable timelines. If the purchase requires to be posted back to the store, additional charges may apply.
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