Frequently Asked Questions
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About us & Policies
Liquor Legends is one giant family and company. We are full of ambition, passion, and energy, shaped by our rich history of lively entrepreneurship. We are proudly celebrating 30 years in the independent liquor industry and remain one of the largest Retail Groups in Australia, with over 350 outlets pinned on Google Maps in almost every state and territory! Whilst Liquor Legends is our primary brand, Urban Cellars is our silent beast. Both banners consist of drive-thrus, bottle shops and on-premise venues.
Ranked best in class by the Advantage Liquor Report, the Liquor Legends Group is proud to be 100% independently owned and operated, serving tens of thousands of customers each week.
Our mission is to give our customers ultimate convenience, competitive price points, and great service. We want to give back to our customers and that's exactly what our Rewards program does. We put real value on our points and we reward all our Legends every day!
Liquor Legends is committed to the responsible consumption of alcohol, including working to reduce harmful practices in Australia. We have a strong partnership with Retail Drinks Australia which is a national industry body that represents the interests of Australia's packaged retail liquor stores, providing unwavering leadership, advocacy, and support.
Ranked best in class by the Advantage Liquor Report, the Liquor Legends Group is proud to be 100% independently owned and operated, serving tens of thousands of customers each week.
Our mission is to give our customers ultimate convenience, competitive price points, and great service. We want to give back to our customers and that's exactly what our Rewards program does. We put real value on our points and we reward all our Legends every day!
Liquor Legends is committed to the responsible consumption of alcohol, including working to reduce harmful practices in Australia. We have a strong partnership with Retail Drinks Australia which is a national industry body that represents the interests of Australia's packaged retail liquor stores, providing unwavering leadership, advocacy, and support.
Looking to join us? How exciting!
If you're interested in joining the group, please visit liquorlegends.com.au/join-the-group for more information and to submit an enquiry. We'll be in contact with you soon to discuss further!
For more information on our Privacy Policy, visit liquorlegends.com.au/privacy-policy.
Ordering
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website, at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
Our website uses 3D Secure (3DS) to protect both you and the store from fraudulent payments. In some cases, your credit card issuer will send you a one-time code to authenticate your payment. If you’re not receiving this code, contact your bank or card issuer directly - they can help resolve the issue.
Unfortunately, orders can't be transferred between stores. If you've ordered from the wrong venue, contact that store directly to cancel your order, then place a new order at the correct location.
The Store Directory (at https://liquorlegends.com.au/stores/) is the best place to get a store's up-to-date details.
The Store Directory (at https://liquorlegends.com.au/stores/) is the best place to get a store's up-to-date details.
Unfortunately, you can't change your order once it's been placed. With that being said, you may be able to cancel it by contacting the store directly, and then place a new order with the correct products.
The Store Directory (at https://liquorlegends.com.au/stores/) is the best place to get a store's up-to-date details.
The Store Directory (at https://liquorlegends.com.au/stores/) is the best place to get a store's up-to-date details.
Unfortunately, delivery orders can't be scheduled for later. Same day delivery orders will usually be delivered within 2 hours of placing your order, and Australia Post orders will often take up to 3 days to dispatch and are then suject to Australia Post logistics and estimated delivery times. However, if you place a Click & Collect order, you can schedule pickup for a later date or time.
If you've placed an order online, you will receive a confirmation email. Depending on the service you have selected, you will also receive follow up emails where you can track the progress of your order. Examples of these updates may be:
- Store has accepted your order
- Order has been prepared by store
- Order is out for delivery
- Australia Post/DoorDash or relative service has received your order
- Order has been delivered
If you have not received a confirmation of your order, please:
1. Check that your payment was successful by reviewing your bank statement.
2. Check that you can see your order in ""My orders"" in account settings.
2. Look in your spam or junk email folders.
3. Make sure the email address used at checkout was correct.
If you’ve completed these steps and still can’t locate your confirmation, please contact the store where you placed your order for assistance.
- Store has accepted your order
- Order has been prepared by store
- Order is out for delivery
- Australia Post/DoorDash or relative service has received your order
- Order has been delivered
If you have not received a confirmation of your order, please:
1. Check that your payment was successful by reviewing your bank statement.
2. Check that you can see your order in ""My orders"" in account settings.
2. Look in your spam or junk email folders.
3. Make sure the email address used at checkout was correct.
If you’ve completed these steps and still can’t locate your confirmation, please contact the store where you placed your order for assistance.
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
All our stores are independantly owned and stock may vary by location. If an item is out of stock at your local store you can either:
1. Contact the store to find out when they may be receiving stock.
2. Order from the next closest location where stock is available. The product page will display your closest stores where stock is available.
All our stores are independantly owned and stock may vary by location. If an item is out of stock at your local store you can either:
1. Contact the store to find out when they may be receiving stock.
2. Order from the next closest location where stock is available. The product page will display your closest stores where stock is available.
Yes - in some cases there are limits to how much alcohol you can order. All our stores are independently owned. Liquor regulations in all states of Australia allow retailers to set their own limits based on licence conditions or responsible-service requirements for their local area.
If you are planning on buying in bulk, and are concerned about these limits, please contact the store directly.
Please note that regardless of individual store limits, there may also be limits applied to weight and size for orders placed through Australia Post or same day delivery service providers.
Further, stores with limits have the right to refuse any online order, and an order is not considered accepted until the products have been exchanged to the customer as per our Terms and Conditions. If your order has been refused, you will receive a full refund.
If you are planning on buying in bulk, and are concerned about these limits, please contact the store directly.
Please note that regardless of individual store limits, there may also be limits applied to weight and size for orders placed through Australia Post or same day delivery service providers.
Further, stores with limits have the right to refuse any online order, and an order is not considered accepted until the products have been exchanged to the customer as per our Terms and Conditions. If your order has been refused, you will receive a full refund.
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
Unless specified, coupon codes can’t be combined with other codes and are limited to one use per member. They can be used with sale items unless stated otherwise.
Unless specified, coupon codes can’t be combined with other codes and are limited to one use per member. They can be used with sale items unless stated otherwise.
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
When ordering online you can apply a coupon or promotional code by following these steps:
1. Be logged into your online account or create an account if it is your first time shopping online.
2. Add the participating products into your cart.
3. Navigate to the checkout.
4. On the payment screen insert the coupon or promotional code into the ""Have a coupon code?"" section and click the button ""Add Coupon Code"".
This will automatically apply the coupon to your order.
If you are having issue redeeming a coupon or promotional code please check:
1. You have entered the code correctly including checking for any error with case-sensitivity and spaces.
2. You have not previously redeemed the code (unless stated otherwise, codes can only be used once).
3. The products in your cart are eligible products.
4. You have met the requirements including any minimum spends outlined in the terms and conditions for that code.
5. You are not trying to use the code in conjunction with another code.
If you are still having issues redeeming your coupon or promotional code, please contact support via email at support@liquorlegends.com.au
When ordering online you can apply a coupon or promotional code by following these steps:
1. Be logged into your online account or create an account if it is your first time shopping online.
2. Add the participating products into your cart.
3. Navigate to the checkout.
4. On the payment screen insert the coupon or promotional code into the ""Have a coupon code?"" section and click the button ""Add Coupon Code"".
This will automatically apply the coupon to your order.
If you are having issue redeeming a coupon or promotional code please check:
1. You have entered the code correctly including checking for any error with case-sensitivity and spaces.
2. You have not previously redeemed the code (unless stated otherwise, codes can only be used once).
3. The products in your cart are eligible products.
4. You have met the requirements including any minimum spends outlined in the terms and conditions for that code.
5. You are not trying to use the code in conjunction with another code.
If you are still having issues redeeming your coupon or promotional code, please contact support via email at support@liquorlegends.com.au
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
To redeem your points online you will need to:
1. Be logged into your online account or create a new online account if it is your first time shopping online.
2. Check that your rewards card with a point balance is linked to your online account. If your card is not linked you can do this by navigating to My Account > Rewards Cards > Link Card and entering your card number and DOB to link.
3. Add products to your cart and head to the online check out and payments screen.
4. In payment options there is a slider than can be dragged to the right to select the number of points and its value that you would like to redeem. This value will automatically be deducted from your total.
5. Please insert another poayment method for any outstanding balance.
To redeem your points in store:
1. Head to the check out.
2. Present your physical or digital Rewards card to staff.
3. Notify them that you would like to redeem your points balance.
Please note:
- You must have at least $1 worth of Rewards points to redeem online. However, you can redeem any balance in store.
- Our stores are individually owned and you may have more than 1 Reward card. Points earned on a Rewards card linked to 'Store 1' can only be redeemed at 'Store 1'. Points earned on a different Rewards card at 'Store 2' can not be redeemed at 'Store 1'. Some Rewards cards can earn and redeem points at multiple locations. To find out where your Rewards card can be used please visit My Account > Rewards Cards.
To redeem your points online you will need to:
1. Be logged into your online account or create a new online account if it is your first time shopping online.
2. Check that your rewards card with a point balance is linked to your online account. If your card is not linked you can do this by navigating to My Account > Rewards Cards > Link Card and entering your card number and DOB to link.
3. Add products to your cart and head to the online check out and payments screen.
4. In payment options there is a slider than can be dragged to the right to select the number of points and its value that you would like to redeem. This value will automatically be deducted from your total.
5. Please insert another poayment method for any outstanding balance.
To redeem your points in store:
1. Head to the check out.
2. Present your physical or digital Rewards card to staff.
3. Notify them that you would like to redeem your points balance.
Please note:
- You must have at least $1 worth of Rewards points to redeem online. However, you can redeem any balance in store.
- Our stores are individually owned and you may have more than 1 Reward card. Points earned on a Rewards card linked to 'Store 1' can only be redeemed at 'Store 1'. Points earned on a different Rewards card at 'Store 2' can not be redeemed at 'Store 1'. Some Rewards cards can earn and redeem points at multiple locations. To find out where your Rewards card can be used please visit My Account > Rewards Cards.
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
When ordering online you can apply a you e-gift card by following these steps:
1. Be logged into your online account or create an account if it is your first time shopping online.
2. Add your desired products to your cart.
3. Navigate to the checkout.
4. On the payment screen enter the e-gift card number to the ""Have a eGiftCard?"" section and click the button ""check balance"". Do not enter the e-gift card section into the coupon code section as this will result in an error.
5. You will then see the available balance below. Insert the amount you would like to redeem and click the button ""redeem""
This amount will automatically be deducted from your total.
If you are having issue redeeming your e-gift card please check:
1. You have entered the code exactly as provided including checking for case-sensitivity and spaces.
2. You have entered the e-gift card number in to the e-gift card section and not the coupon code section as this will result in an error.
3. That your e-gift card has not expired and has a positive balance.
Please note e-gift cards can only be used online through the website. e-gift cards will not be accepted in stores.
If you are still having issues redeeming your e-gift card, please contact support via email at support@liquorlegends.com.au
When ordering online you can apply a you e-gift card by following these steps:
1. Be logged into your online account or create an account if it is your first time shopping online.
2. Add your desired products to your cart.
3. Navigate to the checkout.
4. On the payment screen enter the e-gift card number to the ""Have a eGiftCard?"" section and click the button ""check balance"". Do not enter the e-gift card section into the coupon code section as this will result in an error.
5. You will then see the available balance below. Insert the amount you would like to redeem and click the button ""redeem""
This amount will automatically be deducted from your total.
If you are having issue redeeming your e-gift card please check:
1. You have entered the code exactly as provided including checking for case-sensitivity and spaces.
2. You have entered the e-gift card number in to the e-gift card section and not the coupon code section as this will result in an error.
3. That your e-gift card has not expired and has a positive balance.
Please note e-gift cards can only be used online through the website. e-gift cards will not be accepted in stores.
If you are still having issues redeeming your e-gift card, please contact support via email at support@liquorlegends.com.au
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
Changing your store on the website:
You can update the store you’re ordering from by selecting the current location in the top banner of the website. A drop-down menu will appear — simply choose “Change Store” to update your location.
Picking up your order:
Your selected store will be confirmed on the Order Details step at checkout. If it’s incorrect, just go back and update your location using the method above.
Changing your store on the website:
You can update the store you’re ordering from by selecting the current location in the top banner of the website. A drop-down menu will appear — simply choose “Change Store” to update your location.
Picking up your order:
Your selected store will be confirmed on the Order Details step at checkout. If it’s incorrect, just go back and update your location using the method above.
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
Our website accepts Visa, Mastercard, American Express credit and debit cards, Apple Pay, Member Point Redemption and Liquor Legends e-Gift Cards. Our website uses 3D secure for authenticating credit card payment. This protects the customer and the store from fraudulent payment.
Our website accepts Visa, Mastercard, American Express credit and debit cards, Apple Pay, Member Point Redemption and Liquor Legends e-Gift Cards. Our website uses 3D secure for authenticating credit card payment. This protects the customer and the store from fraudulent payment.
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
If you are trying to pay for an order through the website and your payment has declined, please double-check that your card details, billing address, and available funds are correct. You may also want to try another payment method. If the issue continues, we recommend contacting your bank for further assistance.
If you are trying to pay for an order through the website and your payment has declined, please double-check that your card details, billing address, and available funds are correct. You may also want to try another payment method. If the issue continues, we recommend contacting your bank for further assistance.
Ordering isn’t available in the app just yet. For now, you can place your order at your nearest store via our website at https://liquorlegends.com.au. We’ll let you know as soon as in-app ordering is ready!
On the website, we currently don’t support split payments across multiple methods. The only exception is when using an eGift Card. If your eGift Card doesn’t cover the full amount, you can pay the remaining balance with a credit or debit card.
On the website, we currently don’t support split payments across multiple methods. The only exception is when using an eGift Card. If your eGift Card doesn’t cover the full amount, you can pay the remaining balance with a credit or debit card.
All our stores are independently owned and operated, so prices can vary by store, state, and region. Some locations may offer lower prices due to logistics or local operating factors. However, we work hard to ensure we’re delivering the best possible value to our customers.
Support
You can report a problem or provide feedback in the app via Account > App Feedback.
Alternatively you can contact customer support via email support@liquorlegends.com.au if you require further assitance.
Alternatively you can contact customer support via email support@liquorlegends.com.au if you require further assitance.
Our support office is available Monday to Friday between 8:30am and 5:00pm AEST. We will always endeavor to respond as soon as possible but please allow up to 48 business hours for our team to respond.
To get in contact with support, please complete the contact form in account setting or email support@liquorlegends.com.au
If your enquiry is related to an order already placed, you can also contact the store directlt where you made your order. Contact information for every store is available in the store directory in the app or online on our website.
To get in contact with support, please complete the contact form in account setting or email support@liquorlegends.com.au
If your enquiry is related to an order already placed, you can also contact the store directlt where you made your order. Contact information for every store is available in the store directory in the app or online on our website.
Our support office is available Monday to Friday between 8:30am and 5:00pm AEST. We will always endeavor to respond as soon as possible but please allow up to 48 business hours for our team to respond.
To get in contact with support, please complete the contact form in account setting or email support@liquorlegends.com.au
If your enquiry is related to an order already placed, you can also contact the store directlt where you made your order. Contact information for every store is available in the store directory in the app or online on our website.
To get in contact with support, please complete the contact form in account setting or email support@liquorlegends.com.au
If your enquiry is related to an order already placed, you can also contact the store directlt where you made your order. Contact information for every store is available in the store directory in the app or online on our website.
Return & Refunds
Once initiated, refunds typically take 3 to 10 business days, depending on your bank and original payment method. If you haven’t received your refund after 10 business days, please contact the store where you placed your order.
Refunds may appear on your bank statement in one of two ways:
1. As a credit showing the refunded amount, or
2. As a reversal, where the original transaction is removed from your statement instead of a separate credit appearing.
Refunds may appear on your bank statement in one of two ways:
1. As a credit showing the refunded amount, or
2. As a reversal, where the original transaction is removed from your statement instead of a separate credit appearing.
Refunds are managed at the discretion of the store where your order was placed. Please contact the store directly to confirm their refund policy and discuss the next steps. You can find the store’s contact details in the store directory in the app.
If you believe you’ve been overcharged, please contact the store where you placed your order. All stores are independently owned and operated, therefore the store will be able to review your transaction, confirm the charges, and issue a refund if needed. Be sure to have your order number handy so they can help you quickly. If a refund is issued, please allow 3 to 10 business days for this to appear on your bank statement.
To return an item, please contact the store where you purchased it. All our stores are independantly owned and operated. Returns are handled at the discretion of each store, and they can provide guidance on eligibility, process, and any applicable timelines. If the purchase requires to be posted back to the store, additional charges may apply.
Delivery, Tracking & Pick Up
If you've placed a Click & Collect order via our website, you'll receive an email as soon as it's ready to pickup. On behalf of our stores, we ask that you wait until receiving this confirmation to visit the store. If you haven't received your email within 2 hours of ordering, contact the store directly.
All our stores are independently owned and may not offer all of the advertised delivery options. The Store Directory (at https://liquorlegends.com.au/stores/) is the best place to find out what's available at your store.
If you've placed a Click & Collect order via our website, you'll receive an email as soon as it's ready to pickup. On behalf of our stores, we ask that you wait until receiving this confirmation to visit the store. If you haven't received your email within 2 hours of ordering, contact the store directly.
If you've placed an order on our website for same day delivery, and you haven't received an email of the expected delivery time frame within two hours, contact the store directly. Delivery service providers are chosen at the discretion of the store, and the one that will be used for your order will be disclosed at checkout.
If you've placed an order through our website for delivery via Australia Post, you can check your tracking number for an expected delivery time frame. If you live in a rural area, your delivery might take longer than expected. If you have not received a confirmation that your order has been dispatched within 3 business days, contact the store directly.
Any exclusive, limited release, or pre-order products sold online may require additional processing time. We'll endeavor to keep you updated on the expected delivery date, which can vary and is supplier-dependent.
If you've placed a Click & Collect order via our website, you'll receive an email as soon as it's ready to pickup. On behalf of our stores, we ask that you wait until receiving this confirmation to visit the store. If you haven't received your email within 2 hours of ordering, contact the store directly.
If you've placed an order on our website for same day delivery, and you haven't received an email of the expected delivery time frame within two hours, contact the store directly. Delivery service providers are chosen at the discretion of the store, and the one that will be used for your order will be disclosed at checkout.
If you've placed an order through our website for delivery via Australia Post, you can check your tracking number for an expected delivery time frame. If you live in a rural area, your delivery might take longer than expected. If you have not received a confirmation that your order has been dispatched within 3 business days, contact the store directly.
Any exclusive, limited release, or pre-order products sold online may require additional processing time. We'll endeavor to keep you updated on the expected delivery date, which can vary and is supplier-dependent.
All successful orders will generate a confirmation email. If you haven't received one:
1. Check that your payment was successful by reviewing your bank statement
2. Check that you can see your order in the My Orders page under your account
3. Look in your spam or junk email folders
4. Make sure the email address used at checkout was correct
If you still can’t locate it, contact the store to follow up the order.
1. Check that your payment was successful by reviewing your bank statement
2. Check that you can see your order in the My Orders page under your account
3. Look in your spam or junk email folders
4. Make sure the email address used at checkout was correct
If you still can’t locate it, contact the store to follow up the order.
Every now and then, there'll be an exciting opportunity to order an exclusive, limited release, or pre-order product. In ordering these items, you agree that they aren't subject to standard delivery times, and may require additional processing time. We'll endeavor to keep you updated on the expected delivery date, which can vary and is supplier-dependent.
When collecting your order, you must show valid photo ID, and the credit card with which the order was placed. If the provided identification is not satisfactory, your order may be delayed until satisfactory identification is supplied, and your order may be rejected on these grounds. If you don't collect your order within 3 business days (from the processed date), the store reserves the right to cancel the order and place the products back on shelf.
If you're not present at the time of delivery, the courier company will either drop the products off at your local post office, an alternative parcel pickup point, or return the items to the selected store - the courier company will notify you. In some cases, you can provide specific delivery instructions, including authorisation for another person over the age of 18 to accept the delivery, provided they present appropriate identification, or to leave the delivery in a safe place.
Refer to indiviual state Liquor Licensing laws to understand the limitations of each state. Some states may limit a) delivery between certain times, b) unattended deliveries, and/or c) receiving of deliveries to a nominated person.
Refer to indiviual state Liquor Licensing laws to understand the limitations of each state. Some states may limit a) delivery between certain times, b) unattended deliveries, and/or c) receiving of deliveries to a nominated person.
When placing a Click & Collect order, only the person who placed the order can collect it. When collecting your order, you must show valid photo ID, and the credit card with which the order was placed. If the provided identification is not satisfactory, your order may be delayed until satisfactory identification is supplied, and your order may be rejected on these grounds. If you don't collect your order within 3 business days (from the processed date), the store reserves the right to cancel the order and place the products back on shelf.
When placing a delivery order, by law, an adult over the age of 18 years must be present to accept the delivery and will be required to present appropriate identification. If you're not present at the time of delivery, the courier company will either drop the products off at your local post office, an alternative parcel pickup point, or return the items to the selected store - the courier company will notify you. In some cases, you can provide specific delivery instructions, including authorisation for another person over the age of 18 to accept the delivery, provided they present appropriate identification, or to leave the delivery in a safe place.
Refer to indiviual state Liquor Licensing laws to understand the limitations of each state. Some states may limit a) delivery between certain times, b) unattended deliveries, and/or c) receiving of deliveries to a nominated person.
When placing a delivery order, by law, an adult over the age of 18 years must be present to accept the delivery and will be required to present appropriate identification. If you're not present at the time of delivery, the courier company will either drop the products off at your local post office, an alternative parcel pickup point, or return the items to the selected store - the courier company will notify you. In some cases, you can provide specific delivery instructions, including authorisation for another person over the age of 18 to accept the delivery, provided they present appropriate identification, or to leave the delivery in a safe place.
Refer to indiviual state Liquor Licensing laws to understand the limitations of each state. Some states may limit a) delivery between certain times, b) unattended deliveries, and/or c) receiving of deliveries to a nominated person.
Orders made through the website can usually be delivered Australia-wide through Australia Post, though it's important to remember that all our stores are independently owned, and may not offer all of the advertised delivery options.
Some stores may also offer same day delivery for customers within close proximity of the store. At the store's discretion, DoorDash and/or other delivery service providers may be used.
The Store Directory (at https://liquorlegends.com.au/stores/) is the best place to find out what's available at your store.
Some stores may also offer same day delivery for customers within close proximity of the store. At the store's discretion, DoorDash and/or other delivery service providers may be used.
The Store Directory (at https://liquorlegends.com.au/stores/) is the best place to find out what's available at your store.
Yes. Delivery fees apply at checkout, and are calculated based on your distance from the store and the total weight of your order. Additional limits or surcharges may apply depending on location and order size, too. In some circumstance, where weight or size is exceeded, delivery may be refused or products may be delivered seperately, which incur further surcharges.
Membership & Account
You can change your preferences in the app, via Account > Communication Preferences.
Yes, your points will expire 2 years from when they were earned. Make sure you use them before it's too late!
It's important to remember that all our stores are individually owned, and your points are tied to the store where you make your purchases. In the unforeseeable circumstance that the store closes indefintely or is bought out by a new owner, or your account is deemed inactive for a significant period of time, your membership card may be cancelled and your points may no longer be able to be redeemed.
It's important to remember that all our stores are individually owned, and your points are tied to the store where you make your purchases. In the unforeseeable circumstance that the store closes indefintely or is bought out by a new owner, or your account is deemed inactive for a significant period of time, your membership card may be cancelled and your points may no longer be able to be redeemed.
To redeem your points online you will need to:
1. Be logged into your online account
2. Check that your Rewards card is linked to your online account. If your card is not linked to your account, you can do this by navigating to My Account > Rewards Cards > Link Card and entering your card number and date of birth
3. Add products to your cart and proceed to the checkout
4. On the Payment Options page, there is a slider than can be dragged to select the number of points that you would like to redeem
To redeem your points in store:
1. Head to the register to checkout
2. Present your Rewards card to staff
3. Notify them that you would like to redeem your points balance
Note that:
- Any points that you use in a sale will be deducted from your account as soon as the sale is finalised
- Any outstanding charges will need to be paid using another payment method
- At least $1 worth of Rewards points is required to be able to redeem them online
- Our stores are individually owned and you may have more than one Rewards card. Points earned at a particular store can only be redeemed at that same store. There are cases where your points at one store can be used at a few, but this is not usually the case. To find out where you Rewards cards can be used, you can check on the app or website.
1. Be logged into your online account
2. Check that your Rewards card is linked to your online account. If your card is not linked to your account, you can do this by navigating to My Account > Rewards Cards > Link Card and entering your card number and date of birth
3. Add products to your cart and proceed to the checkout
4. On the Payment Options page, there is a slider than can be dragged to select the number of points that you would like to redeem
To redeem your points in store:
1. Head to the register to checkout
2. Present your Rewards card to staff
3. Notify them that you would like to redeem your points balance
Note that:
- Any points that you use in a sale will be deducted from your account as soon as the sale is finalised
- Any outstanding charges will need to be paid using another payment method
- At least $1 worth of Rewards points is required to be able to redeem them online
- Our stores are individually owned and you may have more than one Rewards card. Points earned at a particular store can only be redeemed at that same store. There are cases where your points at one store can be used at a few, but this is not usually the case. To find out where you Rewards cards can be used, you can check on the app or website.
You earn points for every dollar you spend, when shopping both online and in store. These points are credited instantly to your Rewards card. If you're a new online shopper, your points may take up to 30 minutes to display on your Rewards card. Your points will expire 2 years from when they were earned.
Note that our stores are individually owned, and points earned at a particular store can usually only be redeemed at that same store. In most cases, every dollar spent is a point earned (e.g. 100 points is 1 Rewards dollar), but some stores may operate under a different rate. Contact the store directly for an accurate, certain answer.
Note that our stores are individually owned, and points earned at a particular store can usually only be redeemed at that same store. In most cases, every dollar spent is a point earned (e.g. 100 points is 1 Rewards dollar), but some stores may operate under a different rate. Contact the store directly for an accurate, certain answer.
We're sorry you're having difficulties logging in to your account.
Please check:
1. That you have an existing account. You will receive an error message if the account does not exist. If this is your first time shopping online, you will need to create an account and link your Rewards card(s).
2. That you're using the correct email or phone number
3. Your junk or spam folder in case your one-time password (OTP) has landed there
If you have checked the above and are still having difficulties logging in, please contact our support team via email at support@liquidsolutions.com.au.
Please check:
1. That you have an existing account. You will receive an error message if the account does not exist. If this is your first time shopping online, you will need to create an account and link your Rewards card(s).
2. That you're using the correct email or phone number
3. Your junk or spam folder in case your one-time password (OTP) has landed there
If you have checked the above and are still having difficulties logging in, please contact our support team via email at support@liquidsolutions.com.au.
You're in luck! You no longer need a password to log in to your online account. Just enter your email or phone number, wait for the one-time password (OTP) to come through, and put it in! With that being said, we still recommend that you keep your password up-to-date, secure, and known.
If you are having issues receiving your OTP, please contact our support team via email at support@liquorlegends.com.au.
If you are having issues receiving your OTP, please contact our support team via email at support@liquorlegends.com.au.
If you want to change your password, you can do so via our website.
On the website, go to your My Account page, and then to the Change Password tab.
If you are having issues receiving your OTP please contact our support team via email at support@liquidsolutions.com.au.
On the website, go to your My Account page, and then to the Change Password tab.
If you are having issues receiving your OTP please contact our support team via email at support@liquidsolutions.com.au.
It's not currently possible to close your account through the app or website. To do so, please contact our support team via email at support@liquidsolutions.com.au.
There are a couple of reasons you might not be able to use your points to pay:
1. Are you ordering from the correct store? It's important to remember that all our stores are independently owned, and your points are tied to the store where you make your purchases, or a valid linked store. To find out where you can redeem your points, please visit the app or website, and navigate to your cards.
2. If you're ordering via our app or website, you will need to have at least $1 worth of Rewards points to be able to redeem.
If you've checked both of the above and are still have difficulties, please contact our support team via email at support@liquidsolutions.com.au.
1. Are you ordering from the correct store? It's important to remember that all our stores are independently owned, and your points are tied to the store where you make your purchases, or a valid linked store. To find out where you can redeem your points, please visit the app or website, and navigate to your cards.
2. If you're ordering via our app or website, you will need to have at least $1 worth of Rewards points to be able to redeem.
If you've checked both of the above and are still have difficulties, please contact our support team via email at support@liquidsolutions.com.au.
All our stores are independently owned, and each store has its own Rewards members. Due to this, you'll need a unique card for each store. Some of our venues do share members, which you'll be able to see on the app or website, via the My Cards page, but this is not common.
Points that you earn at one store may not be redeemable at another. If you can't see your Rewards card, you may still need to link it to your online account. You can do this on the app or website, by visiting your account page, going to the My Cards page, and linking a new card. You'll need your membership number and date of birth to link one of your cards.
Points that you earn at one store may not be redeemable at another. If you can't see your Rewards card, you may still need to link it to your online account. You can do this on the app or website, by visiting your account page, going to the My Cards page, and linking a new card. You'll need your membership number and date of birth to link one of your cards.
Yes, Liquor Legends takes reasonable steps to protect your personal information, including payment details, from misuse, loss, or unauthorised access. Your information is stored securely in electronic and/or paper form, and strict confidentiality and security measures are applied. For full details, see our Privacy Policy.
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